DrivePool is supported by a small team. Email us and a person reads it — usually the same day, and within 2 business days at the latest.
Contact us
- General help and bug reports: contact@drivepool.ca
- Privacy and data questions: contact@drivepool.ca— mark the subject line “Privacy” and it goes to our Chief Privacy Officer.
- Safety concerns about a driver or a pool member: contact@drivepool.ca— mark the subject line “Urgent”. If someone is in immediate danger, call your local emergency number first.
What to include
We can fix things much faster with a few details up front: your device and OS version (for example iPhone 15, iOS 18.4), the DrivePool version from Settings → About, the name of the pool or team involved, roughly when the problem happened, and a screenshot if you have one.
Common questions
My TeamSnap schedule isn't showing up
Open Settings → Connections and check that TeamSnap still shows as connected. TeamSnap access expires periodically and has to be re-authorized. DrivePool only imports events from teams you have selected, so also confirm the team is switched on. If the schedule changed in TeamSnap within the last few minutes, pull down on the schedule to force a refresh.
I'm not getting drive reminders
Reminders are push notifications, so they need permission at two levels: your phone's system settings for DrivePool, and Settings → Notifications inside the app. Battery-saver and Focus or Do Not Disturb modes can also hold notifications back — allow DrivePool through if you rely on the night-before and leaving-soon prompts.
I can't sign in
Sign in with the same method you used to create the account. If you originally signed up through TeamSnap, signing in with an email and password creates a separate, empty account rather than opening your existing one. If you are stuck, email us the address on the account and we will sort it out — do not create a duplicate account, as that splits your drive history.
The rotation looks unfair
The fair-share score weighs drives per parent, distance driven, and how recently each parent last drove. A parent who joins mid-season starts with a deficit and will be assigned more drives until they catch up. Organizers can review the underlying numbers in Pool → Fairness, and adjust manually if the pool agrees to something different.
I need to leave a pool
Open the pool, tap the members list, and choose Leave pool. Any drives already assigned to you are released back to the rotation. If you are the only organizer, hand the pool to another parent first so the schedule survives.
How do I delete my account?
You can delete it from inside the app, or request deletion on our account deletion page, which also lists exactly what is deleted and what is retained.
Accessibility
DrivePool supports system text sizing, dark mode, and screen readers. If you hit a barrier we have missed, tell us — accessibility reports go to the front of the queue.